Frequently Asked Questions
Everything you need to know about shopping with VALUSIS, from shipping to style advice.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $75. For orders below this amount, flat-rate shipping fees will be calculated at checkout.
What is your return policy?
VALUSIS accepts returns within 30 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that certain items like intimate apparel and jewelry are final sale for hygiene reasons.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. As fit can vary between different styles (e.g., oversized vs. slim fit), we recommend checking the individual product description for specific fit notes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible customers.
Can I track my order once it has been placed?
Yes! Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Are your materials sustainably sourced?
At VALUSIS, we are committed to ethical fashion. We prioritize the use of organic cotton, recycled polyesters, and eco-friendly dyes. You can find specific material details under the 'Sustainability' tab on each product's page.